Privacy Policy & Disclaimer

Last updated: 11 March 2026

Privacy Policy

Pollinator Seeds Ireland ("we", "us", "our") is committed to protecting your privacy and personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Data Protection Act 2018 (Ireland).

Who We Are

We are Pollinator Seeds Ireland, a sole trader business based in Edgeworthstown, County Longford, Ireland. We sell pollinator-friendly wildflower seeds, heritage seeds, and related products through our website.

What Data We Collect

We collect only the data necessary to operate our business and serve you:

• Order information: name, email, phone number, delivery address — to fulfil your order and communicate about delivery
• Account information: email and password (hashed) — if you choose to create an account
• Newsletter subscription: email address — only if you opt in
• Contact form messages: name, email, and message content — to respond to your enquiry
• Anonymous analytics: anonymised (hashed) IP address, pages visited, referrer — to understand how our site is used. No personal identification is possible from this data.

Why We Collect Your Data

• To fulfil orders — processing payment, arranging delivery, sending order confirmations (legal basis: contract)
• To communicate with you — responding to contact form messages and customer service queries (legal basis: legitimate interest)
• To improve our website — anonymous usage analytics help us understand which products and pages are popular (legal basis: legitimate interest)
• To comply with legal obligations — tax records, as required by Irish Revenue (legal basis: legal obligation)

Legal Basis for Processing

Under GDPR, we process your data on the following legal bases:

• Performance of a contract — when you place an order, we need your data to fulfil it
• Consent — for newsletter subscriptions and optional cookies. You can withdraw consent at any time.
• Legitimate interest — for anonymous analytics and customer service. We balance our interests against your privacy rights.
• Legal obligation — for tax and accounting records required by Irish law

Who We Share Data With

We share your data only with trusted service providers who need it to help us serve you:

• Stripe (payment processing) — processes your card payment securely. Stripe's privacy policy applies to payment data.
• An Post / courier services — your name and delivery address are shared to deliver your order
• Email service — to send order confirmations and, if you opted in, newsletter emails

We will never sell, rent, or trade your personal data to third parties for marketing purposes.

Cookies

Our website uses a small number of cookies, all essential for the site to function:

Cookie	Purpose	Duration	Type
ps_sid	Anonymous session identifier for cart and analytics	1 year	Essential
ps_lang	Your preferred language	1 year	Essential
session	Login session (if you have an account)	Browser session	Essential
ps_cookie_consent	Records your cookie consent choice	1 year	Essential

We do not use Google Analytics, Facebook Pixel, or any third-party tracking cookies. We do not serve advertising. Our analytics are entirely self-hosted and anonymous.

How Long We Keep Your Data

• Order records: 6 years (Irish Revenue requirement)
• Customer accounts: until you request deletion
• Anonymous analytics: 12 months, then automatically deleted
• Contact messages: 12 months
• Newsletter subscriptions: until you unsubscribe

Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of access — request a copy of all data we hold about you
• Right to rectification — correct any inaccurate data
• Right to erasure — request deletion of your data ("right to be forgotten")
• Right to restrict processing — limit how we use your data
• Right to data portability — receive your data in a machine-readable format
• Right to object — object to processing based on legitimate interest
• Right to withdraw consent — for newsletter and cookie consent, at any time

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Data Protection Commission (Ireland): www.dataprotection.ie

Data Security

We take appropriate technical and organisational measures to protect your data, including: HTTPS encryption on all pages, hashed passwords (never stored in plain text), hashed IP addresses for analytics (the original IP is never stored), secure payment processing via Stripe (PCI-DSS compliant), and restricted access to personal data.

International Transfers

Your payment data is processed by Stripe, which may transfer data to the United States under Standard Contractual Clauses approved by the European Commission. All other data is stored on servers within the European Economic Area.

Children's Privacy

Our website is not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. For significant changes, we will notify customers by email where possible.

Disclaimer

General Disclaimer

The information provided on this website is for general informational purposes only. While we make every effort to ensure the accuracy and completeness of the information, we make no guarantees about the reliability, suitability, or availability of the products, services, or information contained on this website.

Product Information

Product descriptions, coverage estimates, and species lists are provided as a guide. Results may vary depending on soil conditions, climate, sowing technique, and aftercare. Germination rates are typical values and are not guaranteed for any specific site. Images are representative and the actual appearance of seeds and plants may differ.

Sowing & Growing Advice

Our sowing guides and growing advice are based on general best practice for Irish and European maritime climates. They are not a substitute for professional agronomic advice. We accept no liability for crop failure, poor germination, or any loss arising from following our guidance.

External Links

Our website may contain links to external websites. We have no control over the content or availability of those sites and accept no responsibility for them. Inclusion of a link does not imply endorsement.

Limitation of Liability

To the fullest extent permitted by law, Pollinator Seeds Ireland shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or the purchase of our products. Our total liability for any claim shall not exceed the amount you paid for the relevant product.